PAYMENT SECURITY AND REFUND POLICY

Security and refund policy

We are very grateful that you have chosen our platform and we will try to make your use of the platform as comfortable as possible. You should read our payment security and refund policy before using our platform. If you have any misunderstandings, complaints or suggestions, you can always write to us and we will try to solve your problem as quickly as possible. Contact mail - ([email protected]) This payment and refund policy applies to questions about chargebacks, blocking user profiles for security reasons. By agreeing to this document and using our site, you acknowledge all risks involved. Often all services you pay on the site can not be refunded, except in situations where you find yourself the victim of fraudulent actions by users of the site, we try to do everything possible to ensure that the intentions of our users are sincere, but we can not guarantee this, so if you face extortion or suspected user of fraud, please contact us and we will take the appropriate action.

CREDITS

The site uses a virtual currency called credits. They are not real money, you can only use credits on our site. If you want to buy credits, you can only do so with real currency, we do not accept gift cards or certificates. Credits are used on our site for chatting, sending stickers, watching videos, buying gifts and paying for delivery, etc. The cost of credits and services on the site: 1 minute chat - 1 credit Write a letter - 10 credits Send a photo in chat - 5 credits Send a sticker - 2 credits Watch video of the user - 20 credits Listening to audio - 5 credits

You should be aware that when there are promotions on the site, the cost of the credits may be different from what they are now. We have the right to change the cost of credits and our services at our discretion. Every time you perform a paid activity on the site, the number of credits for that activity will be deducted from your account on the site, NOT from YOUR CREDIT CARD. When reaching zero on your balance on the site, you can buy them using available payment services in your personal account on the site. Refunds are considered on an individual basis. Credits can be refunded to your account on the site in the following cases: 1. The services provided by us are not fully performed by us, i.e. Letter not delivered, video not opened, photo not sent, gift not delivered. In this case credits will be returned to your account, in any case, you better inform us immediately so that we can solve this misunderstanding and fix the error on the site, so it does not happen again in the future. 2. You have encountered fraud on the site, we have investigated and your request is granted. Keep in mind that we have the right to ask you for all the documents and confirmations we need to conduct an objective investigation. If you do not respond to our mailboxes within 7 days, we reserve the right to close your case. Refunds are made only in the following cases: 1. It was not you who authorized payments from your payment card on our service and you can prove it. 2. You have encountered a fraudster and after our investigation, we can refund you the amount spent in connection with this situation.

Bonuses

Bonus credits that may be awarded to you during various promotions are never refundable.

Please contact our support team if you are requesting a refund for the above reasons. Once your case is qualified, you will be able to receive a refund. Any credit/debit card refund without previous contact with our site will be considered dishonest or fraudulent. We reserve the right to take appropriate legal action at our sole discretion. We do our best to respond to your requests, suggestions and complaints as quickly as possible, usually each message is reviewed within 3 business days, but may take longer. In order to avoid a chargeback, even unintentional, we recommend that our customers always contact our support team before contacting their bank in any possible situation. To contact our support team, you can email - ([email protected]) In the event of a conflict between this Refund Policy and our Terms of Use, the Terms of Use will prevail.